Customer Service Representative
Develop customer support and communication skills — learn how to handle client inquiries, resolve issues, and deliver top-notch service to build a career as a Customer Service Representative.
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IBM SkillsBuild
Agile Methodologies
An understanding of agile methodologies and practices is a valued skill in the market. Check out these activities to learn about agile principles, including customer focus, clearly defined outcomes and business value, and course correction for continuous improvement. Anyone can implement or influence others to learn and use agile practices in the workplace!
About This Course
What this course is about
Agile Fundamentals introduces you to the values, principles, and practices that define Agile — a modern, flexible way of working that encourages collaboration, experimentation, and continuous improvement.
Instead of relying on rigid, linear methods, Agile empowers teams to adapt quickly, learn from feedback, innovate, and deliver better outcomes. This course helps you understand Agile not only as a project approach, but as a mindset you can apply in school, personal projects, community work, and professional environments.
By the end, you’ll feel confident discussing Agile with colleagues and applying Agile methods to your own daily operations, programs, or project work.
As you complete the course, you’ll also earn certificates and digital credentials that you can add to your resume, LinkedIn profile, and Credly account to showcase your Agile foundations.
You’ll learn how to:
Understand why Agile is valuable in today’s world
Apply Agile values and principles in various settings
Use Agile practices to improve operations, programs, and projects
Build a flexible, growth-oriented approach to work
What you will learn
By the end of this course, you will be able to:
Explain the importance of Agile
Understand how Agile improves collaboration, innovation, and adaptability
Recognize why Agile is widely used in digital work, education, and modern organizations
Apply Agile values, principles, and mindset
Incorporate Agile ways of working into family, school, volunteer, or job-related tasks
Use iterative thinking, feedback loops, and continuous improvement
Use Agile methods for operations work
Break down tasks into manageable steps
Use Agile tools and practices to stay organized and adaptable
Improve efficiency through iteration and learning
Apply Agile to programs and projects
Use Agile concepts like sprints, backlogs, prioritization, and collaboration
Adapt plans based on real-time changes or challenges
Deliver work more effectively through iterative progress
Showcase your learning
Earn certificates and digital credentials
Add them to your resume, LinkedIn, and Credly profile to highlight your Agile skills
Category
This course is part of the Ways of Working learning path.
Who This Course Is For
- Anyone looking to build skills in Business & Professional
- No prior experience required
- Career changers, job seekers, and upskilling professionals
- Self-motivated learners who want flexible, self-paced learning