Customer Service Representative
Develop customer support and communication skills — learn how to handle client inquiries, resolve issues, and deliver top-notch service to build a career as a Customer Service Representative.
View detailsCareer development is a journey. To grow your skills and expertise and gain new experiences, you need to understand how to effectively plan your career using career development resources. These learning activities will help you explore the skills and strategies needed to stay current and advance your career in the digital economy.
What this course is about
The Career Planning Foundations course helps you build the mindset and skills needed to navigate your career path with clarity and confidence.
You’ll learn how to reflect on your strengths, interests, and values; explore possible roles or industries; and create a structured plan for achieving your career goals. This learning path is designed to support anyone entering the workforce, considering a career shift, or preparing for long-term growth in a fast-changing job market.
As you complete the course, you’ll also earn certificates and digital credentials that you can add to your résumé, LinkedIn profile, and Credly account to highlight your career-readiness.
You’ll learn how to:
Understand your strengths, interests, and working style
Explore career paths aligned with your goals
Plan and set clear professional goals
Build adaptability and a continuous-learning mindset
Understand what employers look for in today’s job market
What you will learn
By the end of this course, you will be able to:
1. Self-Assessment & Reflection
Clarify your strengths, skills, interests, and values
Identify the work environments and roles that align with who you are
Build a deeper understanding of what motivates you professionally
2. Explore Roles & Career Paths
Learn about different job families (technical, business, creative, hybrid, etc.)
Understand the skills, education, and experience required for various fields
Map potential roles that fit your strengths and long-term interests
3. Career Planning & Goal-Setting
Set clear short-term and long-term career goals
Break goals into actionable steps (learning, skills development, experience-building)
Create a personal roadmap for moving from where you are to where you want to be
4. Adaptability & Lifelong Learning
Cultivate a mindset that supports reskilling and upskilling as industries evolve
Understand how to adapt to new technologies, roles, or workplace expectations
Build resilience in a rapidly changing job landscape
5. Professional Readiness & Market Awareness
Learn what employers look for in candidates
Understand in-demand skills and how to demonstrate them
Combine soft skills, self-awareness, and planning to present yourself confidently
Build readiness for both current and future job markets
Showcase your learning
Upon completing the course, you’ll earn digital credentials that can be added to your résumé, LinkedIn, and Credly profile, demonstrating your preparedness and clarity in planning your career journey.
This course is part of the Professional Skills learning path.