Communication

What this course is about

The IBM SkillsBuild Communication learning path helps you develop strong interpersonal and professional communication skills — essential for success in any workplace.

You’ll learn how to express ideas clearly, collaborate effectively with others, build rapport, and adapt your communication style to different people and situations. The course also explores how personality, behavior, and cultural awareness influence interactions, preparing you for teamwork, customer-facing roles, and virtual collaboration.

As you complete this path, you’ll also earn certificates and digital credentials that you can add to your résumé, LinkedIn profile, and Credly account to showcase your communication strengths.

You’ll learn how to:

Communicate clearly and professionally

Build trust, rapport, and strong working relationships

Collaborate effectively in diverse or virtual teams

Adapt your communication style to different people and contexts

What you will learn

By the end of this course, you will be able to:

Clear & Effective Communication

Express ideas clearly, concisely, and in ways others can easily understand

Tailor your message to different audiences, settings, and communication channels

Use professional verbal and written communication techniques

Rapport-Building & Collaboration

Build trust and positive working relationships with colleagues, customers, and stakeholders

Engage productively in teamwork and group discussions

Collaborate effectively across roles, functions, and backgrounds

Self-Awareness & Behavioral Dynamics

Understand how personality traits influence communication

Recognize your communication style and how it affects others

Adapt your approach based on the needs, behaviors, and preferences of different individuals

Professional Interpersonal Skills

Apply empathy, patience, and active listening

Demonstrate cultural awareness and emotional intelligence in interactions

Strengthen skills essential for customer service, client work, and relationship-focused roles

Communication in Virtual & Hybrid Teams

Work collaboratively using digital tools and remote communication platforms

Apply design thinking, creative problem-solving, and Agile methods in team settings

Communicate and coordinate effectively in distributed or hybrid workplaces

Showcase your learning

After completing this path, you’ll earn digital credentials that you can add to your résumé, LinkedIn, and Credly profile, highlighting your interpersonal communication and collaboration skills.