Customer Service Representative
Develop customer support and communication skills — learn how to handle client inquiries, resolve issues, and deliver top-notch service to build a career as a Customer Service Representative.
View detailsUsing critical thinking and creativity to identify potential solutions to problems is a key modern workplace skill. Critical thinking is about framing the situation, uncovering new realities and ideas, drawing upon diverse perspectives, and using sound judgment. These learning activities will help you improve your ability to solve problems by thinking about how you approach them, who to involve in the process, and how to measure outcomes of success.
What this course is about
The Critical Thinking Fundamentals course helps you strengthen one of the most essential professional skills: the ability to analyze information objectively, question assumptions, and think with clarity and logic.
Instead of accepting information at face value, you’ll learn how to break down complex issues, evaluate arguments, identify biases, and approach decisions with a structured, thoughtful mindset. These skills are useful in every career field — from business and technology to customer service, project work, and leadership.
As you complete the course, you’ll also earn certificates and digital credentials that can be added to your résumé, LinkedIn profile, and Credly account to highlight your critical-thinking capability.
You’ll learn how to:
Analyze problems deeply and logically
Evaluate ideas, assumptions, and information objectively
Think clearly in group, workplace, and real-world contexts
Approach complex challenges with structured reasoning
What you will learn
By the end of this course, you will be able to:
Problem Analysis & Logical Reasoning
Break down complex issues into meaningful components
Examine root causes instead of treating surface-level symptoms
Clarify the real problem before selecting or designing solutions
Apply logic-based thinking to avoid flawed or rushed decisions
Solving Real-World, Ambiguous Problems
Strengthen your ability to solve open-ended, unpredictable, real-world challenges
Adapt to new situations or information by adjusting your thinking approach
Become more versatile and valuable in workplace contexts
Critical Questioning & Open-Mindedness
Question assumptions and conventional thinking
Identify biases — both your own and within the information you receive
Consider different perspectives and evaluate arguments objectively
Think clearly during discussions, planning sessions, or daily decisions
Professional & Collaborative Thinking
Think critically in team settings and professional conversations
Assess proposals, project plans, or ideas with clarity and fairness
Articulate logical reasoning in a way teammates and stakeholders can understand
Strengthen skills that support leadership, project management, analysis, and decision-making
Showcase your learning
Upon completing the course, you’ll earn digital credentials you can add to your résumé, LinkedIn, and Credly profile, showing employers that you can think critically, make sound judgments, and approach challenges logically.
This course is part of the Professional Skills learning path.