Customer Service Representative
Develop customer support and communication skills — learn how to handle client inquiries, resolve issues, and deliver top-notch service to build a career as a Customer Service Representative.
View detailsDecisions can make a big impact—to your team, your company, or your customers. You need to learn to act with speed and accept the discomfort that can come from making crucial decisions. Learn the process for making those decisions. These learning activities will help you understand how you can overcome typical traps and employ practical decision-making techniques
What this course is about
The Decision Making Fundamentals course teaches you how to make thoughtful, informed, and effective choices — whether at work, in school, or in everyday life.
You’ll learn how to break down problems, analyze options, weigh risks, and select the best path forward with clarity and confidence. Instead of relying on instinct alone, this course helps you apply structured, logical thinking to arrive at better decisions in any situation.
As you complete the course, you’ll also earn certificates and digital credentials that you can add to your résumé, LinkedIn profile, and Credly account to highlight your decision-making and critical-thinking skills.
You’ll learn how to:
Analyze issues clearly and identify key decision factors
Compare options using structured thinking
Make confident choices even amid uncertainty
Apply decision-making skills to teamwork, projects, and career choices
What you will learn
By the end of this course, you will be able to:
Break Down Problems & Identify Key Factors
Understand how to analyze issues clearly and separate facts from assumptions
Recognize what matters most in a decision — goals, constraints, people, and impact
Clarify what’s at stake before acting
Generate & Evaluate Options
Brainstorm multiple possible solutions instead of defaulting to the first idea
Compare alternatives by weighing pros and cons, risks, benefits, and trade-offs
Use structured frameworks to choose the most effective solution
Make Informed, Logical Decisions
Apply critical-thinking skills to assess information and filter bias
Plan ahead and anticipate consequences
Make decisions confidently even when information is incomplete or uncertain
Build a Professional Decision-Making Mindset
Gain confidence making decisions in team and workplace contexts
Understand how to communicate decisions clearly and responsibly
Strengthen judgment needed for project work, collaboration, and leadership
Apply Decision Skills Across Life Domains
Improve decisions related to work, school, personal growth, and career planning
Think more systematically and intentionally rather than reacting spontaneously
Use decision-making strategies to manage complexity and uncertainty
Showcase your learning
When you complete this course, you’ll earn digital credentials that you can add to your résumé, LinkedIn, and Credly profile, demonstrating your ability to make thoughtful and effective decisions.
This course is part of the Professional Skills learning path.