Customer Service Representative
Develop customer support and communication skills — learn how to handle client inquiries, resolve issues, and deliver top-notch service to build a career as a Customer Service Representative.
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IBM SkillsBuild
Digital Literacy
The ability to interpret, create, and strategically use digital information, and to communicate and share it, are highly valued skills in today’s work environments. Be information savvy when creating and consuming content, and apply a critical lens to digital content. These learning activities will help you develop skills and strategies to create and consume digital information, maintain information and data security online, and use social media platforms in a professional manner.
About This Course
What this course is about
The Digital Literacy learning path gives you the essential skills needed to navigate today’s digital world with confidence. You’ll learn how to use computers, browse the internet, communicate effectively online, and collaborate safely in digital environments.
This course is ideal for learners building foundational digital skills, individuals returning to the workforce, or anyone wanting to strengthen their comfort with technology.
As you complete the learning path, you’ll also earn certificates and digital credentials that you can add to your resume, LinkedIn profile, and Credly account to demonstrate your digital proficiency.
You’ll learn how to:
Use computers and online tools effectively
Communicate and collaborate in digital spaces
Practice safe, responsible digital citizenship
What you will learn
By the end of this course, you will be able to:
Essential Computer & Internet Skills
Gain foundational computer literacy — file navigation, typing, device basics, and everyday digital tasks
Browse the internet confidently for information, research, and communication
Use common digital tools such as email, search engines, online forms, and basic productivity apps
Digital Communication & Collaboration
Create, edit, and share digital content such as documents, presentations, and online messages
Work collaboratively using digital platforms, including shared documents, messaging tools, and virtual workspaces
Present information clearly and responsibly in digital formats
Digital Citizenship & Online Safety
Practice safe, responsible use of digital tools and platforms
Understand online privacy, password safety, and recognizing suspicious or unsafe online behavior
Apply digital etiquette—professional, respectful communication across global and remote settings
Showcase your learning
Once you complete this learning path, you’ll earn digital credentials that you can attach to your resume, LinkedIn, and Credly profile, showcasing your digital literacy and readiness for modern workplaces.
Category
This course is part of the Professional Skills learning path.
Who This Course Is For
- Anyone looking to build skills in Business & Professional
- No prior experience required
- Career changers, job seekers, and upskilling professionals
- Self-motivated learners who want flexible, self-paced learning