Customer Service Representative
Develop customer support and communication skills — learn how to handle client inquiries, resolve issues, and deliver top-notch service to build a career as a Customer Service Representative.
View detailsExplore these learning activities for small business owners about a range of topics from leadership, resilience, and decision making to operations, cybersecurity, and liquidity management to help navigate uncertain times
What this course is about
This course provides a multidisciplinary introduction to three essential areas of modern work and society: sustainable innovation, leadership in changing environments, and core business and financial literacy.
You’ll explore how sustainable innovations shape industries and communities, examine how leadership behaviors must evolve in turbulent and fast-changing environments, and learn how teams — especially virtual ones — must be selected, managed, and supported for success.
The course also includes a practical introduction to double-entry bookkeeping, helping you understand core accounting principles and how financial statements like balance sheets and profit & loss accounts are created.
As you complete this learning path, you’ll earn certificates and digital credentials that can be added to your resume, LinkedIn profile, and Credly account to showcase your readiness in sustainability, leadership, teamwork, and business fundamentals.
You’ll learn how to:
Analyze sustainable innovations and their social impact
Understand how leadership shifts in turbulent environments
Manage diverse and virtual teams effectively
Apply core bookkeeping concepts and build financial statements
What you will learn
By the end of this course, you will be able to:
Sustainable Innovation
Understand and analyze sustainable innovations
Explore how sustainability drives change in arts and humanities, science & engineering, health, social care, and more
Evaluate the impact of sustainable innovation in commercial and social sectors
Engage confidently with sustainability’s social and economic implications
Measure and evaluate impact
Learn methods to assess the effectiveness and value of sustainable initiatives
Reflect on how innovations support long-term societal well-being
Leadership in Turbulent Environments
Understand leadership more deeply
Re-examine personal perceptions of leadership
Understand how leadership styles shift during uncertainty and change
Respond to leadership challenges
Explore common challenges leaders face
Apply practical strategies to navigate and overcome them
Team Management & Virtual Collaboration
Understand team selection principles
Learn the knowledge and techniques used to build effective teams
Recognize the importance of aligning roles, strengths, and responsibilities
Manage virtual teams successfully
Understand the differences in awareness and communication between co-located and remote teams
Learn tools, approaches, and best practices for leading successful virtual teams
Understand frameworks like the Responsibility Assignment Matrix (e.g., RACI) to clarify roles
Bookkeeping & Financial Literacy
Master essential numerical and accounting skills
Understand the accounting equation and how it relates to double-entry bookkeeping
Record transactions in ledger accounts accurately
Balance off ledger accounts at the end of an accounting period
Prepare core financial statements
Build a trial balance
Prepare a balance sheet
Create a profit & loss account
These skills provide a strong foundation for financial understanding in any professional or business setting.
Showcase your learning
By completing this course, you will earn certificates and digital credentials that you can add to your resume, LinkedIn, and Credly profile to demonstrate your competency in sustainability, leadership, teamwork, and accounting fundamentals
This course is part of the Ways of Working learning path.