Customer Service Representative
Develop customer support and communication skills — learn how to handle client inquiries, resolve issues, and deliver top-notch service to build a career as a Customer Service Representative.
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IBM SkillsBuild
Enterprise Computing Professional
Learn how large enterprise systems power major applications — and build skills to maintain, manage, and secure those systems behind the scenes as an enterprise-grade computing professional.
About This Course
What this course is about
Emerging Technologies Foundations introduces you to five powerful technologies that are reshaping industries and creating new career opportunities: data, artificial intelligence (AI), cloud computing, cybersecurity, and quantum computing.
You’ll learn what each technology is, how it works at a high level, and why it matters in today’s rapidly evolving digital world. By the end of the course, you’ll have the clarity to explore which technology excites you most and how to prepare for a future career in that field.
As you complete the course, you’ll also earn certificates and digital credentials that you can add to your resume, LinkedIn profile, and Credly account to showcase your understanding of emerging tech.
You’ll learn how to:
Understand the fundamentals of five major emerging technologies
Compare their use cases, value, and impact on modern work
Explore career possibilities across data, AI, cloud, cybersecurity, and quantum computing
What you will learn
By the end of this course, you will be able to:
Understand key emerging technologies
Define data, AI, cloud computing, cybersecurity, and quantum computing
Describe what makes each technology unique and transformative
Explore foundational concepts across all five technologies
Data
Identify the activities in the five-step data analysis process
Artificial Intelligence
Identify the different forms of AI and how they are used
Cloud Computing
Describe the four major cloud service models (IaaS, PaaS, SaaS, FaaS)
Cybersecurity
Determine strategies organizations use to protect systems, networks, and data
Quantum Computing
Understand the basic steps a quantum computer takes to process information
Explore career pathways in emerging tech
Understand which skills align with each technology
Use this overview to choose which field you may want to pursue further
Showcase your learning
Earn certificates and digital credentials
Add them to your resume, LinkedIn, and Credly profile to highlight your knowledge of emerging technologies
Category
This course is part of the Job Roles learning path.
Who This Course Is For
- Anyone looking to build skills in Business & Professional
- No prior experience required
- Career changers, job seekers, and upskilling professionals
- Self-motivated learners who want flexible, self-paced learning