Customer Service Representative
Develop customer support and communication skills — learn how to handle client inquiries, resolve issues, and deliver top-notch service to build a career as a Customer Service Representative.
View detailsEntrepreneurs pop up in all types of industries and can have widely different backgrounds. Some build personal brands, while others work tirelessly on a physical product they believe in. Complete these learning activities to learn more about what it means to be an entrepreneur.
What this course is about
Entrepreneurship Fundamentals teaches you how to think and act like an entrepreneur — whether you’re launching a new business, growing an existing venture, or simply building an entrepreneurial mindset that you can apply to any career.
You’ll explore the core concepts behind opportunity-finding, creative problem-solving, business planning, risk evaluation, and value creation. The course is ideal for new business owners, aspiring founders, freelancers, innovators, and anyone who wants to build entrepreneurial confidence and capability.
As you complete the course, you’ll also earn certificates and digital credentials that you can add to your resume, LinkedIn profile, and Credly account to highlight your entrepreneurial readiness.
You’ll learn how to:
Identify opportunities and evaluate business ideas
Build a structured business model and plan
Analyze markets, customers, and competitors
Make decisions under uncertainty
Apply Lean Startup methods to build and refine solutions
What you will learn
By the end of this course, you will be able to:
Entrepreneurial Thinking
Identify opportunities by observing unmet needs, market gaps, and user pain points
Evaluate the potential of ideas using structured thinking
Use creative ideation techniques to generate and refine new concepts
Planning & Business Modeling
Organize ideas into a clear, viable business plan
Understand different business model components
Analyze competitive advantage and unique value propositions
Plan the essential steps required to launch a product, service, or business
Decision-Making & Critical Thinking
Make informed decisions in uncertain environments
Evaluate risks, rewards, and tradeoffs
Analyze external factors and market conditions that affect business success
Problem-Solving & Adaptability
Identify challenges early and adjust your strategy accordingly
Refine and iterate your business model based on feedback
Build an adaptable mindset — valuable both in startups and in broader professional contexts
Lean Startup, Market Analysis & Go-to-Market Skills
Apply Lean Startup principles to build, measure, and learn quickly
Conduct market analysis to understand customers and competitors
Develop a marketing strategy and actionable marketing plan
Understand foundational sales skills and modern sales tools
Showcase your learning
As you complete this course, you’ll earn certificates and digital credentials you can add to your resume, LinkedIn, and Credly profile, demonstrating your entrepreneurial thinking and business-building capability.
This course is part of the Ways of Working learning path.