Interpersonal Skills

What this course is about

The Interpersonal & Workplace Communication course helps you build the skills needed to communicate, collaborate, and interact effectively in professional environments.

You’ll learn how to express yourself clearly, understand others’ communication styles, build trust, manage conflict, and strengthen working relationships — all essential abilities for teamwork, leadership, and career growth.

As you complete the course, you’ll also earn certificates and digital credentials that you can add to your résumé, LinkedIn profile, and Credly account to demonstrate your interpersonal and communication strengths.

You’ll learn how to:

Communicate with clarity and confidence

Listen actively and understand others’ perspectives

Navigate conflict and negotiate professionally

Build trust and maintain strong workplace relationships

Present yourself with professionalism in team and cross-functional settings

What you will learn

By the end of this course, you will be able to:

Effective Communication & Active Listening

Express your ideas clearly and professionally

Adapt your communication style to different contexts and audiences

Practice active listening to fully understand others’ needs, concerns, and intentions

Understanding Communication Styles

Recognize various interpersonal communication styles — including your own

Respond appropriately and respectfully to different personalities

Adjust your approach to improve collaboration and reduce misunderstandings

Conflict Resolution & Negotiation

Approach conflicts calmly and constructively

Apply strategies for de-escalation, mediation, and mutual understanding

Use negotiation techniques to reach fair and practical solutions

Maintain professionalism even in challenging conversations

Building Trust, Influence & Positive Relationships

Establish rapport through respectful and consistent communication

Strengthen your professional presence and credibility

Build workplace relationships grounded in trust, reliability, and empathy

Influence others effectively while maintaining strong collaborative bonds

Professional Interpersonal Behaviour

Navigate workplace interactions with confidence and maturity

Give and receive feedback constructively

Collaborate effectively in team settings

Manage relationships in a professional, emotionally intelligent manner

Showcase your learning

Upon completing the course, you’ll earn digital credentials that you can add to your résumé, LinkedIn, and Credly profile, showcasing your ability to communicate, collaborate, and build strong workplace relationships.