Customer Service Representative
Develop customer support and communication skills — learn how to handle client inquiries, resolve issues, and deliver top-notch service to build a career as a Customer Service Representative.
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IBM SkillsBuild
Interviewing
Interviews are your opportunity to communicate to employers why you are the best candidate for the job. Acing a job interview has as much to do with the way you prepare as it does your poise and confidence during the interview.
About This Course
What this course is about
Interview Skills & Professional Presence is designed to help you develop the confidence, clarity, and communication skills needed to excel in interviews.
Through guided learning and practical exercises, you’ll learn how to present your strengths effectively, respond to interview questions with impact, and show up with professionalism — giving you a competitive edge in the job market.
As you complete the course, you’ll also earn certificates and digital credentials that you can add to your resume, LinkedIn profile, and Credly account to showcase your job-readiness.
You’ll learn how to:
Understand what employers look for in interviews
Communicate confidently and professionally
Prepare thoughtful, compelling responses
Reduce interview anxiety and improve your overall presence
What you will learn
By the end of this course, you will be able to:
Understand interview formats and expectations
Learn the differences between phone, video, in-person, and panel interviews
Understand what employers evaluate during each stage
Craft strong, confident responses
Answer common and behavioral interview questions using proven methods
Clearly express your strengths, experiences, and achievements
Connect your background to the specific role you’re applying for
Present yourself professionally
Improve communication, tone, and clarity
Use confident and appropriate body language
Build a strong professional presence
Engage with employers effectively
Prepare meaningful questions that show interest and initiative
Learn proper follow-up etiquette after the interview
Build confidence and reduce anxiety
Develop strategies to stay calm, focused, and prepared
Practice interview techniques to feel more comfortable and capable
Apply your skills to real job-seeking situations
Ideal for students, graduates, job seekers, and professionals preparing for new opportunities
Gain practical tools to perform at your best in any interview setting
Showcase your learning
Earn certificates and digital credentials
Add them to your resume, LinkedIn, and Credly profile to highlight your interview readiness
Category
This course is part of the Job Readiness learning path.
Who This Course Is For
- Anyone looking to build skills in Business & Professional
- No prior experience required
- Career changers, job seekers, and upskilling professionals
- Self-motivated learners who want flexible, self-paced learning