IT Support Technician

What this course is about

IT Support Essentials introduces you to the foundations of how computers, networks, and systems work — and how IT professionals keep them running smoothly.

You’ll learn key concepts in computing, hardware, software, security, and troubleshooting, then practice solving real issues through hands-on simulations using a remote connectivity tool.

As you complete the course, you’ll also earn relevant certificates and credentials that you can add to your resume, LinkedIn profile, and Credly account to showcase your IT support skills.

You’ll learn how to:

Understand how computers and operating systems work

Identify network components, connections, and security basics

Troubleshoot hardware, software, and connectivity problems

Use structured methods to diagnose and fix issues

Explore resources to help you start a career in IT support

What you will learn

By the end of this course, you will be able to:

Understand computer and system fundamentals

Identify the parts of a computer

Explain local vs. cloud computing

Understand user identity, permissions, and basic system security

Understand networks and network security

Identify personal, local, and wide-area networks

Understand network addresses and how devices communicate

Recognize common network security risks and protections

Explore the history and evolution of computing

Identify major milestones in computing

Understand how hardware and software have evolved

Recognize how usability, accessibility, and security have shaped modern systems

Apply IT security principles

Recognize common hardware and software security risks

Understand how IT professionals protect users and devices from threats

Use troubleshooting methodologies

Describe the steps in a standard troubleshooting process

Apply practical techniques to debug hardware, networking, and software issues

Practice real-world IT support tasks

Collect information from a customer

Form a theory and diagnose an issue

Troubleshoot and fix a network problem using a remote connectivity tool

Explore IT support careers

Understand job roles, responsibilities, and required skills

Discover learning paths and career resources in the IT support field

Showcase your learning

Earn certificates and digital credentials

Add them to your resume, LinkedIn, and Credly profile to signal your abilities to employers