Customer Service Representative
Develop customer support and communication skills — learn how to handle client inquiries, resolve issues, and deliver top-notch service to build a career as a Customer Service Representative.
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IBM SkillsBuild
Leadership
The ability to make thoughtful decisions when working with team members, colleagues, or customers isn’t just the domain of senior leaders. Learners who develop leadership skills help to create a positive work environment, fostering innovation, engaged workers, and more. These learning activities will help you expand your understanding of the importance of effective leadership in the workplace.
About This Course
What this course is about
The Leadership Foundations course helps you build the skills, behaviors, and mindset needed to lead effectively in today’s fast-moving, digital workplace.
Rather than focusing only on task management, this course teaches you how to guide teams, communicate with impact, collaborate across roles, and navigate the complexity of modern work environments — including remote and hybrid teams. It’s designed for learners at any stage, whether you are new to leadership, transitioning from a technical role, or preparing for broader responsibilities.
As you complete the course, you’ll also earn certificates and digital credentials that you can add to your résumé, LinkedIn profile, and Credly account to showcase your leadership readiness.
You’ll learn how to:
Demonstrate professional conduct in digital workplaces
Strengthen interpersonal and communication skills
Lead confidently through change, complexity, and pressure
Build readiness for roles that go beyond technical work
What you will learn
By the end of this course, you will be able to:
Professional Conduct in Modern Digital Workplaces
Understand expectations for professionalism in remote, hybrid, and digital-first teams
Use collaboration tools, digital communication platforms, and agile workflows effectively
Combine soft skills with digital awareness to excel in modern work environments
Leadership Readiness Beyond Technical Skills
Expand your abilities beyond technical or task-oriented work
Build interpersonal, managerial, and strategic thinking skills
Develop behaviors suitable for team leadership, coordination, and cross-functional work
Strengthen communication and collaboration to influence and guide others
Handling Challenges & Leading Under Pressure
Stay focused and productive in uncertain, fast-changing environments
Respond adaptively to setbacks, complexity, or shifting priorities
Build the mindset needed for resilience, composure, and clear decision-making
Guide your team through challenges while maintaining trust and momentum
Showcase your learning
Upon completing the course, you’ll earn digital credentials that you can add to your résumé, LinkedIn, and Credly profile, showing employers that you have the leadership mindset and skills needed for modern workplaces.
Category
This course is part of the Professional Skills learning path.
Who This Course Is For
- Anyone looking to build skills in Business & Professional
- No prior experience required
- Career changers, job seekers, and upskilling professionals
- Self-motivated learners who want flexible, self-paced learning