Customer Service Representative
Develop customer support and communication skills — learn how to handle client inquiries, resolve issues, and deliver top-notch service to build a career as a Customer Service Representative.
View detailsProject management has become a fundamental business competency and it can be an interesting, rewarding career. These learning activities provide you with an introduction to project management, key concepts, and the role of the project manager during the lifecycle of a project. Explore a range of methods and techniques for project management effectiveness.
What this course is about
Project Management Essentials gives you a clear and beginner-friendly introduction to how projects are planned, organized, and executed.
You’ll learn what project managers do day-to-day, explore the tools and methods they use, and understand what makes projects successful. The learning plan begins with short, practical videos that explain key concepts and real-world responsibilities.
If you want to go further, you can continue into Project Management Fundamentals to deepen your skills and earn a verified digital credential that can be added to your resume, LinkedIn, and Credly profile.
You’ll learn how to:
Understand core project management concepts
Plan and structure projects effectively
Communicate with teams and stakeholders
Apply project management tools in real scenarios
What you will learn
By the end of this course, you will be able to:
Project Management Foundations
Understand what projects are
Identify the characteristics of projects and distinguish them from day-to-day operations
Understand the purpose and value of project management
Explore the project lifecycle
Identify each phase: initiation, planning, execution, monitoring, and closure
Understand how work flows from one phase to the next
Planning & Initiation Skills
Initialize and plan projects effectively
Define scope and project goals
Create project charters
Plan schedules, budgets, and resources
Understand how to assess risks and constraints
Use key project management deliverables
Work with schedules, budgets, task lists, and charters
Apply your learning to real-world project scenarios
Team Leadership & Stakeholder Management
Lead project teams with confidence
Coordinate work across people and roles
Support team communication and collaboration
Manage stakeholders professionally
Communicate expectations clearly
Keep everyone aligned through strong communication and relationship-building
Showcase your learning
As you complete this learning plan and the optional certification module, you’ll earn digital credentials you can add to your resume, LinkedIn, and Credly profile, highlighting your readiness for project coordination or entry-level project management roles.
This course is part of the Ways of Working learning path.