Customer Service Representative
Develop customer support and communication skills — learn how to handle client inquiries, resolve issues, and deliver top-notch service to build a career as a Customer Service Representative.
View detailsOnce you get the job, there can be a lot of uncertainty that comes with a new job. It's important to work on your capabilities so you can succeed at your new workplace and with your colleagues. These learning activities will help you build knowledge and skills in key areas such as company culture, relationship building, goal setting, communication, teamwork, work ethic, work-life balance, and so on.
What this course is about
Thriving in Your New Role helps you develop the mindset, interpersonal skills, and workplace habits needed to succeed when starting a new job.
Through guided lessons and practical advice, you’ll learn how to navigate workplace expectations, communicate effectively, manage your time, and build strong professional relationships. The course equips you with the behaviors and confidence needed to make a strong first impression — and to continue growing long after onboarding.
As you complete the course, you’ll also earn certificates and digital credentials that you can add to your resume, LinkedIn profile, and Credly account to highlight your workplace readiness.
You’ll learn how to:
Adjust smoothly to workplace culture and expectations
Communicate effectively and professionally
Manage time, priorities, and tasks
Build positive relationships with teammates and supervisors
Demonstrate initiative, adaptability, and professionalism
What you will learn
By the end of this course, you will be able to:
Understand workplace expectations
Recognize common dynamics when starting a new role
Understand what employers expect during onboarding and early performance milestones
Manage time and priorities effectively
Organize tasks and responsibilities
Stay productive and meet deadlines
Build strong early work habits that demonstrate reliability
Communicate clearly and build strong relationships
Interact professionally with colleagues, supervisors, and stakeholders
Practice active listening and clear communication
Build trust and rapport in the workplace
Demonstrate initiative and professionalism
Show readiness to learn and take ownership of tasks
Adapt to new processes, tools, and expectations
Maintain professionalism in both digital and in-person environments
Use feedback to grow
Receive and interpret feedback constructively
Adjust your work based on guidance from others
Build a growth mindset to improve over time
Navigate challenges with confidence
Handle uncertainty, conflict, or stress gracefully
Maintain motivation and resilience in a new environment
Build confidence in your abilities and role
Lay the foundation for long-term career success
Establish habits that support continuous improvement
Position yourself for future growth and advancement
Start your new job with clarity, confidence, and professionalism
Showcase your learning
Earn certificates and digital credentials
Add them to your resume, LinkedIn, and Credly profile to demonstrate your workplace readiness
This course is part of the Job Readiness learning path.