Working in a Digital World

What this course is about

The Working in a Digital World: Professional Skills course prepares you for the realities of modern workplaces — environments where teamwork, remote or hybrid collaboration, digital communication, and adaptive workflows are the norm.

This course helps you build the essential human and professional skills needed to thrive in fast-moving, technology-enabled settings. You’ll learn how to collaborate effectively, communicate with clarity, think critically and creatively, and work with the agility required in today’s digital-first work culture.

As you complete the course, you’ll also earn certificates and digital credentials that you can add to your résumé, LinkedIn profile, and Credly account to highlight your readiness for modern, collaborative workplaces.

You’ll learn how to:

Communicate clearly and work productively with teams

Present ideas effectively and build strong interpersonal relationships

Use agile mindsets and workflows to adapt to change

Solve problems using critical and creative thinking

Demonstrate professionalism and quality in your work

What you will learn

By the end of this course, you will be able to:

Effective Communication & Collaboration

Communicate ideas clearly and professionally

Work effectively with teams across digital, remote, or hybrid environments

Collaborate on tasks and projects using modern digital tools

Build trust and rapport with colleagues and stakeholders

Presentation & Interpersonal Skills

Create and deliver professional, engaging presentations

Communicate with impact in meetings, group settings, and one-on-one interactions

Use interpersonal behaviors suited to professional and multicultural workplaces

Agile & Flexible Working Mindset

Apply agile ways of working to manage tasks, deadlines, and shifting priorities

Adapt quickly to changing team workflows or project requirements

Embrace iterative problem-solving and continuous improvement

Problem-Solving, Critical & Creative Thinking

Break down challenges logically to identify root causes

Use structured thinking to develop effective solutions

Combine creative and analytical approaches to generate new ideas

Apply practical reasoning in everyday tasks and professional decisions

Professional Behaviour & Quality-Focused Work Practices

Demonstrate responsibility, reliability, and strong work ethic

Deliver high-quality results consistently

Maintain professionalism in virtual, hybrid, and in-person environments

Contribute to positive team culture and productive collaboration

Showcase your learning

Upon completing this course, you’ll earn digital credentials that can be added to your résumé, LinkedIn, and Credly profile, demonstrating that you possess the essential professional skills needed to excel in digital-era workplaces.