Customer Service Representative
Develop customer support and communication skills — learn how to handle client inquiries, resolve issues, and deliver top-notch service to build a career as a Customer Service Representative.
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Designer
Design thinking is a powerful approach to innovation and brand differentiation, focused on creating experiences that delight customers. Complete these activities to understand and apply knowledge of design thinking principles to develop solutions that deliver exceptional user experiences. Start by reviewing the toolkit and taking the Enterprise Design Thinking Practitioner course to earn the badge
View detailsDigital Marketing
Digital marketing is promoting and selling products and services by leveraging online marketing tactics such as social media marketing, search marketing, and email marketing. These learning activities will introduce you to marketing and digital marketing. They will help you develop knowledge and skills about marketing basics, planning, ethics, and reaching potential customers using digital marketing techniques.
View detailsAgile Methodologies
An understanding of agile methodologies and practices is a valued skill in the market. Check out these activities to learn about agile principles, including customer focus, clearly defined outcomes and business value, and course correction for continuous improvement. Anyone can implement or influence others to learn and use agile practices in the workplace!
View detailsDesign Thinking
Design thinking is a powerful approach to innovation and brand differentiation, focused on creating experiences that delight customers. Complete these activities to understand and apply knowledge of design thinking principles to develop solutions that deliver exceptional user experiences.
View detailsDecision Making
Decisions can make a big impact—to your team, your company, or your customers. You need to learn to act with speed and accept the discomfort that can come from making crucial decisions. Learn the process for making those decisions. These learning activities will help you understand how you can overcome typical traps and employ practical decision-making techniques
View detailsLeadership
The ability to make thoughtful decisions when working with team members, colleagues, or customers isn’t just the domain of senior leaders. Learners who develop leadership skills help to create a positive work environment, fostering innovation, engaged workers, and more. These learning activities will help you expand your understanding of the importance of effective leadership in the workplace.
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