Develop customer support and communication skills — learn how to handle client inquiries, resolve issues, and deliver top-notch service to build a career as a Customer Service Representative.
What this course is about
The Customer Service Representative training path prepares you for real customer-facing roles across phone, chat, email, and digital support channels.
You’ll build a strong foundation in essential soft skills — communication, empathy, active listening, and professionalism — alongside practical service skills such as problem-solving, issue resolution, and working within structured support processes.
As you complete the course, you’ll also earn certificates and digital credentials that you can add to your resume, LinkedIn profile, and Credly account to showcase your customer service readiness.
You’ll learn how to:
Interact with customers clearly, politely, and professionally
Resolve issues efficiently using structured problem-solving steps
Operate within a service environment using processes, tools, and systems
Build a customer-first mindset across all communication channels
What you will learn
By the end of this course, you will be able to:
Develop strong customer communication skills
Interact with customers politely and clearly
Build rapport and trust
Maintain a positive, calm tone even when situations become challenging
Understand key personality traits for service roles
Recognize the qualities that make a great service representative (patience, empathy, reliability, professionalism)
Reflect on your own communication strengths and areas for development
Apply structured problem-solving methods
Identify issues effectively
Troubleshoot, resolve, or escalate using standard processes
Handle customer concerns systematically and efficiently
Operate in a service-oriented workflow
Understand service-level agreements (SLAs)
Learn the basics of ticketing/support systems and documentation
Follow structured processes to deliver consistent, high-quality service
Support customers across digital channels
Provide support via phone, chat, email, and possibly social platforms
Understand customer expectations for clarity, speed, empathy, and reliability
Build a digital-ready customer service mindset
Showcase your learning
Earn relevant certificates and credentials
Add them to your resume, LinkedIn, and Credly account to highlight your customer service capabilities
This course is part of the Job Roles learning path.