Customer Service Representative
Develop customer support and communication skills — learn how to handle client inquiries, resolve issues, and deliver top-notch service to build a career as a Customer Service Representative.
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IBM SkillsBuild
Resilience
When faced with a natural disaster, health concern, tragedy, or problems with a relationship, work, or school, resilience is how well a person can adapt to the events in their life. A person with good resilience can bounce back more quickly and with less stress than someone whose resilience is less developed. Events will negatively impact us in our lives. It is your responsibility to cultivate the skill of resilience to be able to bounce back as quickly as possible to be able to continue enjoying your life. These learning activities will introduce you to what it means to be resilient and techniques to build or boost your resilience.
About This Course
What this course is about
The Resilience Foundations course is part of the broader Working in a Digital World: Professional Skills framework — a set of essential human skills that support success in today’s fast-paced, technology-driven workplaces.
This course helps you strengthen your emotional, mental, and interpersonal resilience so you can handle pressure, adapt to change, and stay grounded in dynamic or uncertain situations. Resilience is a foundational skill that supports collaboration, communication, problem-solving, leadership, and overall workplace performance.
As you complete the course, you’ll also earn certificates and digital credentials that can be added to your résumé, LinkedIn profile, and Credly account, demonstrating your readiness for the realities of modern work.
You’ll learn how to:
Build mental and emotional resilience
Adapt effectively to change and uncertainty
Strengthen your foundation of soft skills for workplace success
Show employers that you’re prepared for digital-first, fast-moving environments
What you will learn
By the end of this course, you will be able to:
Resilience as Part of Core Workplace Soft Skills
Understand how resilience enhances teamwork, communication, adaptability, and problem-solving
Use resilience to collaborate effectively in digital, hybrid, or dynamic project environments
Apply resilience skills to maintain productivity and professionalism under pressure
Demonstrate a Strong Soft-Skills Backbone
Show employers that you are ready not only academically or technically, but also emotionally and mentally
Strengthen your readiness for demanding or fast-changing roles
Communicate confidence, stability, and perseverance through your work habits
Adaptation, Flexibility & Stability in Uncertain Environments
Build the ability to stay composed when faced with challenges or setbacks
Develop habits and mindsets that support flexible thinking and emotional regulation
Respond constructively when things don’t go as planned — a critical skill in tech, digital-first, and rapidly evolving workplaces
Showcase your learning
Upon completing this course, you’ll earn digital credentials that you can add to your résumé, LinkedIn, and Credly profile, showing employers that you possess strong resilience and essential professional skills that support long-term career success.
Category
This course is part of the Professional Skills learning path.
Who This Course Is For
- Anyone looking to build skills in Business & Professional
- No prior experience required
- Career changers, job seekers, and upskilling professionals
- Self-motivated learners who want flexible, self-paced learning